Episode 2

Episode two joins the staff in the nerve-centre control room on the night shift, when amongst the thousands of calls they receive, they also have to contend with hoaxers, frequent callers and run-away patients. At one point, 125 patients are waiting for assistance and the ambulance allocators are forced to prioritise the sickest patients, even if that means bumping others down the queue. An ambulance crew is on their way to an elderly faller who's been waiting on the floor for three hours, but he's left even longer when they are diverted to an urgent call for a woman who says she is having a miscarriage. When they get there, they discover all is not as it first seemed and the crew is torn between frustration and compassion for a patient who's clearly troubled.